About Us

    With over 25 years’ experience in the travel sector, our knowledge of it is unquestionable whilst our enthusiasm borders on the passionate. Over the years we’ve had the pleasure of working alongside tourist boards, shipping lines, airlines, tour operators and insurance providers. Our proactive, personal approach consistently delivers value and exceptional returns on investment for our clients.

    We provide a creative, flexible and hands on service, focused on achieving the right results, rather than on the methods used, or the communications channels through which we’ll reach them.

    We expect, as a matter of routine, to work with clients as an extension of their team. We like to drill deep into their issues, to understand their values and their desired outcomes before making specific communications recommendations.

    We’ve never been afraid to challenge a brief if we don’t think it will meet clearly defined objectives.


    border_keeneOur parent company, Keene Communications, is a well-established communications consultancy that has been offering its clients practical communications advice for over 25 years. Its service portfolio includes corporate communications, strategic marketing and public affairs.

    border_bondThrough the Bond PR network we can offer our clients access to hardworking and reputable PR agencies in up to eighty countries around the world.

    Everything we do is focused on helping clients achieve positive business outcomes.

    The Team

    Simon Quarendon


    Simon heads up the agency and so works across all the clients. He has been described as an ‘industry veteran’, which, after 36 years spent in PR agencies of one size or another, seems a fair description.

    Samantha Kirton

    Senior Consultant

    A way with words, Sam is a natural born copywriter and has cut her teeth on a range of travel and leisure PR accounts during her 16 years in the business. She brings a wealth of experience incorporating airlines, tourist boards, luxury safari camps and hotels.

    Suzanne Holiday

    Senior Consultant

    A destination specialist with over 10 years working in travel marketing and PR, Suzanne has a keen eye for detail and is highly experienced at matching client needs with programmes of activity. Suzanne remains on an extended maternity leave. We can’t wait to have her back and neither can our clients.

    Will Kirton

    Digital & Social Media

    Will brings the digital to Keene. His analytical know-how and problem solving prowess has stood him in good stead for delving deep into the realms of social media insights and unravelling the advertising tools to get the most ROI for marketing campaigns.

    Purchasing behaviour and how we communicate with our key audiences is ever evolving.

    Our Services


    Delivering an efficient and effective press office for clients is a given. Our strength lies in the value we add by delivering measurable results, constantly pushing the boundaries of a brief, pro-actively contacting journalists and bloggers with relevant stories and embracing opportunities with endless creativity. Events, press releases, story pitching, competitions, media trips and such like are all in a day’s work.


    We act as the ‘in market’ voice for a number of clients. Whether it’s maximising visitor numbers and spend, encouraging dispersal, brand awareness or launching a new product, we develop creative and highly targeted campaigns to ensure your name gets in front of the desired audience (consumers and/or trade). Focusing on measurable outcomes, we’ll devise a compelling programme (rather than just rolling out activity for the sake of it) of tactics including media buys, roadshows, events, training, fam visits and CRM.


    We offer a broad range of marketing services to ensure that your brand stands out with your target audiences and aligns with your wider strategic goals. In addition to advertising, direct marketing and digital campaigns, we also devise and execute competitions and promotions, engaging partners that will achieve and exceed the desired outcome whether it be data capture or conversion.

    Digital PR and Social Media

    Plugged into the latest advances in the ever evolving digital space, this underpins every programme and campaign we execute. We have extensive experience of developing and managing fresh content for successful Facebook and Google+ pages, Twitter Streams and blogs for clients as well as running Facebook competitions for data capture, creating custom audiences and rolling out ad campaigns . We also draw on our excellent relationship with digital influencers, assist with SEO and provide training as required.

    Crisis and Reputation Management

    If you find yourself in a crisis who are you going to call? At Keene, we are well versed in developing and delivering crisis management plans on behalf of clients. Times of need that we’ve managed includes aircraft crashes, wildlife attacks, Indigenous issues and volcanic ash clouds. But recovering a client’s reputation post crisis and rehabilitating its management in the public eye is what demands a clever, high-end positioning that takes place outside the media glare. Then, and only then, do we start to make things public to restore confidence in a brand through owned media or third parties including social media, print and broadcast.

    We stay abreast of market changes, technology advances and adapt our communications strategy accordingly.

    Our Clients

    Beijing Tourist Board, CruiseBite, Cyprus Airways, Cyprus Tourism Organisation, Destination Rennes, Enterprise St Helena, Explorer Insurance, Finnair, Jet Airways, Marrakech Riad, New Jersey Economic Development Authority, Port Authority of New York and New Jersey, SAS Scandinavian, Singapore Airlines, Singapore High Commission, Singapore Tourism Board, St Helena Shipping Line, St Helena Tourist Board, Stockholm Information Service, Tourism NT, Travel in Depth.

    We have extensive experience of developing and managing fresh content for successful social media campaigns.

    Contact Us

    T: +44 (0)20 7839 2140
    E: hello@keenecomms.com


    53-59 Chandos Place
    WC2N 4HS